I am now active and consulting in the United Kingdom!
This is a return home for me – I’ve been working in Africa as an expat for the last 17 years. Based in London currently, but still busy with sorting out arrangements. There’s quite a lot to do even when you are already a citizen of the country.
More posts on ITSM matters to follow.
OK then … before this blog gets to be six months stale, let me add a placeholder post.
I’ve started a new contract – one that looks like being a long term one – and it’s taken pretty much all of my attention. I’ve ignored LinkedIn, industry news, other blogs and so on, let alone my own blog.
More than one person has described what we are doing as organised chaos – and part of my role is to create structure (architecture, specifically) out of this chaos. Currently the chaos is winning! – new bits of it arrive faster than I can structure whichever bit I’m thinking about. But the potential, when the solution is built, is huge: a large-scale multi-sourced IT service, with ITIL in a rather pure form, service catalogues, the works.
As my boss says, you learn the most in your career in the jobs that bring the most pressure.
But for me, I only feel that I’ve learnt it when I’ve reflect on, analysed and synthesised the experiences. And that’s what blogging should be for.
Welcome to my corner of the blogosphere. Here I’ll be writing about facets of IT Service Management (ITSM) that interest me. I may touch on Business Service Management (BSM); I may touch on the IT Infrastucture Library. But the scope of the blog will only emerge over time.
I don’t expect to post much more than once per week. I hope to post at least once every two weeks, but a prolonged silence doesn’t (necessarily) mean that I’ve abandoned this blog – and joined the perhaps 200 million dead blogs – just that I’m busy elsewhere!
– Joe
Deconstructing ITSM 