Deconstructing ITSM

21 January 2009

No one needs a CMDB

… Did I just write that? But it’s true. No one needs a CMDB for itself, or a CMS, or an SKMS. Even an outsourced service provider whose client has written “must have a CMDB” into the contract doesn’t need the CMDB itself. Anything will do as a CMDB, to avoid contractual penalties. The client has no external standard to hold the provider to. So they write, or should write, more specific terms to give the desired control. And so should organisations trying to improve configuration management for business value rather than compliance.

What good, specific objectives or contract terms are there for a CMDB, or more accurately a configuration management improvement project?

Here’s one. (more…)

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